Privacy Policy

Effective as of September 1, 2026.

Agreement between User and https://allknoxswim.com/ Welcome to https://allknoxswim.com/. The https://allknoxswim.com/ website (the "Site") is comprised of various web pages operated by All Knox Swim ("AKS"). https://allknoxswim.com/ is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of https://allknoxswim.com/ constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

https://allknoxswim.com/ is an E-Commerce Site. The purpose of this website is to provide information about the services we provide, namely swim lessons, and to give you the platform to sign up for said services.

Privacy Your use of https://allknoxswim.com/ is subject to AKS's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications Visiting https://allknoxswim.com/ or sending emails to AKS constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Text Messaging / SMS Program Terms All Knox Swim ("AKS") operates two separate text messaging (SMS) programs, each with its own number and its own consent:

Customer Service Messages. By creating an account and providing your phone number, you consent to receive automated customer service text messages from AKS, sent from (865) 378-6795 — including account verification codes, class and scheduling reminders, weather-related cancellations, and account or billing notices. These messages are operational, not promotional, and are necessary to use AKS's services.

Marketing & Promotional Messages. You can opt in to receive recurring promotional and marketing text messages from AKS, sent from (865) 500-4187, in either of two ways: (1) by checking the SMS marketing consent box during registration, or (2) by texting START, YES, or SUBSCRIBE to (865) 500-4187. These messages may include announcements and special offers. Consenting to marketing messages is never required to register for or use AKS's services — you may complete registration and use our services whether or not you opt in.

Message frequency varies for both programs. Message and data rates may apply, depending on your mobile carrier plan.

You can opt out of marketing messages at any time by replying STOP to any message from (865) 500-4187. After you reply STOP, we will send one final confirmation message and you will receive no further marketing messages until you opt in again. To opt back in, reply START or YES. For help with either program, reply HELP to any message you receive from us.

(865) 378-6795 is an automated messaging number only and is not monitored for calls or replies beyond the STOP/HELP keywords above. (865) 500-4187 is monitored — in addition to automatically processing STOP/START/HELP keywords, a team member may follow up if you reply expressing interest in our services. For any other question about text messages, or anything else in these Terms, call or text us at (865) 309-4944 or email drowningfree@allknoxswim.com.

Supported carriers include, but are not limited to, AT&T, Verizon, T-Mobile, and most other major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Children Under Thirteen AKS does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 13, you may use https://allknoxswim.com/ only with permission of a parent or guardian.

Links to Third Party Sites/Third Party Services https://allknoxswim.com/ may contain links to other websites, including but not limited to Facebook, Yelp, Instagram, and Google My Business ("Linked Sites"). The Linked Sites are not under the control of AKS and AKS is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. AKS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AKS of the site or any association with its operators.

Certain services made available via https://allknoxswim.com/ are delivered by third party sites and organizations. By using any product, service or functionality originating from the https://allknoxswim.com/ domain, you hereby acknowledge and consent that AKS may share such information and data with any third party with whom AKS has a contractual relationship to provide the requested product, service or functionality on behalf of https://allknoxswim.com/ users and customers.

No Unlawful or Prohibited Use/Intellectual Property You are granted a non-exclusive, non-transferable, revocable license to access and use https://allknoxswim.com/ strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to AKS that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. AKS content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of AKS. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of AKS or our licensors except as expressly authorized by these Terms.

International Users The Service is controlled, operated and administered by AKS from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the AKS Content accessed through https://allknoxswim.com/ in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification You agree to indemnify, defend and hold harmless AKS, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. AKS reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with AKS in asserting any available defenses.

Negotiation In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, the Parties agree to work towards a resolution through good faith negotiation.

Mediation In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief and there is no negotiated agreement, the parties agree to participate in at least four hours of mediation in accordance with mediation procedures. The parties agree to share equally in the costs of the mediation. The mediation shall be administered by a firm chosen by AKS and shall be located within Tennessee.

Arbitration In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and AKS agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ALL KNOX SWIM AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

ALL KNOX SWIM AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ALL KNOX SWIM AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALL KNOX SWIM AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ALL KNOX SWIM OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction AKS reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. AKS has the capability to delete the account of a user, block certain domains, restrict access, and reserves the right to exercise any of these capabilities. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Tennessee and you hereby consent to the exclusive jurisdiction and venue of courts in Tennessee in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and AKS as a result of this agreement or use of the Site. AKS's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of AKS's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by AKS with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and AKS with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and AKS with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms AKS reserves the right, in its sole discretion, to change the Terms under which https://allknoxswim.com/ is offered. The most current version of the Terms will supersede all previous versions. AKS encourages you to periodically review the Terms to stay informed of our updates.

Choice of Law All issues and questions concerning the construction, validity, enforcement and interpretation of this website's Terms of Use shall be governed by, and construed in accordance with, the laws of the State of Tennessee, without giving effect to any choice of law or conflict of law rules or provisions (whether of the State of Tennessee or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Tennessee.

Venue The exclusive jurisdiction for any claim and controversy arising out of or relating to any part of this website's Terms of Use shall be in the state and federal courts located in Knox County, Tennessee and each party irrevocably waives any objection it may now or hereafter have as the venue of any such suit, action, or proceeding brought in such a court or that court is in an inconvenient forum.

Contact Information Questions about these Terms, including our Text Messaging / SMS Program, can be directed to:

All Knox Swim 131 Lynwood Drive Knoxville, Tennessee 37918

Email: drowningfree@allknoxswim.com Phone: (865) 309-4944